Store Policies
How to Order
1. Through Ventura Motorcycle Accessories at 1-425-672-4500, Toll Free 1-800-688-6439,
or online at www.ventura-mca.com.
2. Find a Ventura Dealer in your area! Go to www.ventura-mca.com and click on “Dealers”
or call us with your zip code!
3. Have your favorite Motorcycle Accessory Dealer call us to set up an account and
order for you!
Shipping & Backorders
It is our policy to ship orders within 24-48 hours of invoicing. Ventura-MCA.com does not automatically charge your credit card. Each order is reviewed before it’s processed! If an order or shipment is delayed for any reason, the customer will be notified by contact information provided.
Standard Shipping for the USA is UPS Ground Services. Our flat rate shipping price for this service is $20.00, but may be adjusted, depending on the size and weight of the order (ie, a Grab Handle would cost $8.00-$10.00 to ship).
Orders are shipped from our Lynnwood, WA Warehouse and will take 1-6 business days to reach you, depending on your location. If you need the items by a specific date, please let us know at the time of order. When you supply your email address at the time of order, you will receive an email with all the tracking details through the UPS Quantum View Notify Service. US Postal Priority Mail and Express Mail services are available in the USA for additional cost and take 1-4 days to reach you.
Orders for Canada and Mexico are shipped by US Mail services. We will ship them via International Priority Mail, unless you ask for Express Mail or if the item is small enough, we can ship via First Class Mail. Shipping costs are quoted at time of order and may change without notice. Priority mail takes 6-10 days and Express Mail takes approximately 3-5 Days.
Please note that Gryyp Items with CO2 can only be sent to USA and CANADA. These orders must be sent using Ground/Surface services.
Any items not in stock at time of order may be placed on backorder. A customer can have the order held to ship complete, or may have items in stock shipped right away and the backordered items shipped as soon as they are available.
There are no extra shipping charges for backordered items when shipped via UPS Ground. Air Services carry additional cost.
Any Retail Orders shipped within the State of WA are subject to State of Washington Destination Sales Tax. Please note that Shipping is taxable within the State of Washington. For more information about State of Washington Sales Tax, please visit:
http://dor.wa.gov/ and search Retail Sales Tax. Sales tax does not show online in checkout, but will be applied at time of invoice.
Fitment Information
Ventura Bike-Pack Systems are made in New Zealand and are designed to fit on stock European Model Motorcycles (with the exception of a few USA only models). Precise fit with certain aftermarket accessories may be impossible or require modifications. Because of model variances between world markets, we cannot always guarantee a perfect fit with certain models and/or other aftermarket accessories. Please contact us to check on model information and any known restrictions. Seat-Bags and Panniers are Universal Fitments. They are made to fit onto/under the rear passenger seat. Tank Bags are magnetic only.
Special Orders
Ventura Special Order Items are non-stocked items that can be ordered for you. They
must be prepaid and are NON-REFUNDABLE and NON-RETURNABLE once
ordered. All items will be held under this order number until complete and will
be shipped as soon as possible. Most Special Order Items take approximately 6-12
weeks, depending on availability in New Zealand. We will notify you of the shipment
of your order by phone or email. If your order requires changes or corrections,
please contact us. Make sure you reference the Order Number. Any changes or corrections
must be confirmed by VMA sales staff. If you have any questions about Special Orders,
please contact us right away.
Product Warranty
Ventura products are guaranteed free from manufacturer defects in materials or workmanship
incurred from normal use for a period of 1 (one) year from original date of purchase.
Please consult your Ventura installation instructions for the manufacturer's load
capacities and other important information. Warranty is limited to the replacement
of defective item. This warranty does not apply to product that has been
altered, damaged, or rendered non-functional via improper installation or maintenance,
abnormal wear and tear due to exposure to the elements, negligence, abuse, accidents,
or any like circumstances.
Satisfaction Guarantee / Returns
We guarantee you will like Ventura products! You may return your Ventura Motorcycle
Accessories within 30 days of invoice for a full refund (less shipping & handling)
- so long as the items are undamaged, in the original packaging, and
have no signs of wear. You must call for a Return Authorization Number! ALL
returns must include Copy of Invoice, a brief explanation for return, and all original
packaging. Any item returning without prior authorization will be subject to a restocking
fee of up to 20% of the invoiced price. Any returns requested after 30 days will
be subject to a restocking fee of up to 20% of original invoice price. Please note
that ALL returns will be fully inspected. Any items that are damaged will
be subject to restock charge or will be refused.
As with most companies, if you ever should have a conflict or a problem with Ventura
products, immediately contact us at 425-672-4500 or Toll Free 1-800-688-6439, Monday
through Friday, 8am – 5pm Pacific Time.
Thank you!